Customer Support
All you need to know about using 1stdial can be obtained via our support team
Answer your queries by email support@1stdial.com
OR call customer service on
Local call rate 0845 8 721 721 mobile operators will charge more
National number 020 7101 2324 will be included in bundled minutes
Freephone number 0800 008 6896 from a landline.
Customer service is available to answer your questions from 9.00 a.m. to 9.00 p.m. seven day a week. Bank holidays 10.00 a.m. to 4.00 p.m. (excluding Christmas and New Years days).
Frequently Asked Questions
Istdial gives you the ability to make international calls at very low rates. This is done by getting your call away from your mobile network and onto our network. From here we can connect it to any phone in the world for you, for next to nothing.
We give you local numbers for your international friends and family, which you call as normal. You use your inclusive minutes for a local call, and pay us a small fee on top of this for the international part of the call.
Q: Do I need to install anything on my phone to start using 1stdial.com?
A: No, all you need to do is create a 1stdial number for your friend and start calling.
Q: What is the difference between 1stdial.com and other services?
A: 1stdial.com helps you turn local calls (or your inclusive minutes) into international calls. Our way of doing this is by creating local numbers for your friends and family in other countries.
Q: How do I make a call?
A: Create a local 1stdial number for your friend by following the instructions at www.1stdialcom. Dial the 1stdial.com number and say hello to your friends and family. It’s that easy!
Q: Do I need to change my network operator?
A: No, 1stdial.com loves your service provider and works with all network operators.
Q: Can someone else use my 1stdial number to reach my friends and family?
A: No, 1stdial numbers are personal and cannot be shared.
Q: Can I use 1stdial.com to call land lines?
A: Yes, you can use 1stdial numbers to call both land lines and mobile phones anywhere.
Q: My wife calls the same friends and family overseas can she use my account?
A: Yes just register any phone she calls from and indeed anyone else’s phone you want to let use your 1stdial account and you could even let them set up 1stdial numbers on it too, you will always be able to see them on the website.
Q: How do I know how much is on my account?
A: Just call 020 8090 6000 and listen to the prompts.
Q: How do I know what a call will cost me?
A: The rates on the tariff page of this website are very competitive. This is what we’ll charge after the first year of the service, until then we’ll charge a lot less in many cases less than half the posted price.
